Quality and Compliance Manager – Co.As.It

Windsor Group has been commissioned by Co.As.It Community Services to manage this important assignment. Windsor Group is a profit-for-purpose providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across nonprofit, commercial and government sectors. 

Co.As.It. Community Services Ltd. is a service provider within the aged care and community services industry, which has won recognition for high quality service delivery and excellence in care.  Constant research, planning and improvement ensures that Co.As.It. programs and services are relevant, responsive and meet the diverse needs of its clients, especially those from CALD (culturally and linguistically diverse) backgrounds.  Funding provided by the Commonwealth and State Governments enables, the organisation to fulfil this important role within the community.

Co.As.It. is a registered business with approximately 400 staff, 85% of whom speak more that one language. It operates as a private company with an independent Board of Directors and a CEO who has been associated with the business for more than 30 years. Our diverse staff enables us to cater for the cultural and linguistic diversity of elderly people  in south east Queensland as we believe the relationship between clients and their community workers is the key to client satisfaction.

With over 40 years experience in providing services to CALD communities, Co.As.It. is well placed to understand the needs of people from different cultural and language backgrounds, coordinate services with clients and family members and assign care staff who are aware of the client’s preferences, religious beliefs, special celebrations and regional culinary requirements.  Often the care staff will speak the same language as the client.

Co.As.It. assists NDIS clients and supports people aged over 65 to remain living in their own homes. In addition to these commonwealth programs, it supports and assists people aged under 65 to live independently under the Queensland Community and Support Service. Co.As.It. also self funds a number of initiatives to improve the quality of life of culturally and linguistically diverse and mainstream communities. These include social outings, respite care, physical activities such as dance classes, stay active classes, community centres, cultural support to aged care facilities and cultural events such as Festitalia.

Co.As.It. is constantly undertaking research studies that gather information on the difficulties and concerns of the CALD community member that may not be able to access mainstream services due to language barriers, feel isolated due to declining traditional networks, poor written and/or spoken English skills, lack of computer literacy, difficulty with transport and geographical dispersion or remoteness.   This information is often used to seek Government funding for projects that will inform and educate the CALD person and establish support networks that will make a difference in their daily lives.

The Italian Language Centre (ILC) is a division of Co.As.It. Community Services and is the principal provider of Italian language and culture programs throughout the state. Subsidised by the Italian Ministry of Foreign Affairs through the Italian Consulate in Brisbane, the ILC supports Italian language programs in various locations in Brisbane, Sunshine Coast, Townsville and Cairns.  Professional development workshops and seminars are organised in conjunction with Brisbane, Cairns and Townsville Catholic Education Offices as well as the Department of Education Queensland, to ensure continuity of language proficiency, skills and opportunities to network.  For more information on the Italian Language Centre contact 07 3624 6172 also www.italianlanguagecentre.org 

Client website

Organisational Chart

Windsor Group and Co.As.It Community Services are both committed to equal opportunity employment practices. Applications for the position of Quality and Compliance Manager will be assessed on merit and selected applicants invited to interview. An offer of appointment will be made to the applicants whose written application and interview responses best demonstrate their ability to meet the requirements of the role. 

With the recent departure of their Quality and Compliance Manager, a brilliant opportunity is available for an experienced Quality and Compliance professional, well versed in the Aged Care or NDIS space, to join the senior leadership team in helping to shape the future of this vibrant organisation. 

Well placed for the next chapter of this organisations journey, with a firm financial footing and established quality and compliance program, the incoming Quality and Compliance manager will be joining a strong performing and cohesive team. 

As a critical team member, the Quality & Compliance Manager will report directly to the CEO and provide the necessary expertise and support to multiple stakeholders, including the Operations Manager, HR, Case Services Team, Programs and Support Workers among others.

In a dynamic role with building, nurturing, and maintaining relationships critical to the organisation’s success, this candidate will be people focused and engaging, have a strong listening ear, and be able to connect to and communicate with a varied audience. Their ability to interpret legislation and convey principals to teams in plain English is essential.

With a strong understanding of compliance, quality assurance & risk, this candidate understands clinical governance policies and related procedures which meet individual funding body standards. Responsible for developing policies & procedures, managing risk registers, and monitoring and auditing against standards, they have strong attention to detail and a methodical approach.

Bringing 3+ years of Quality & Compliance experience to the role, or significant coordinator experience coupled with exposure to and development of Quality and Compliance policies this candidate is tertiary qualified, strategic, and innovative in their thinking, with proven experience in the development and implementation of policies & procedures. They understand incident management and complaints procedures and reporting. 

Position description document

• Previous experience in a quality or auditor role, including expertise in monitoring and administering quality assurance in the workplace  
• An understanding of quality management systems, auditing processes and compliance requirements  
• High attention to detail, creative thinking, and problem-solving skills  
• Ability to collect and analyse data to identify trends and detect problems and critical issues  
• An ethical approach to your work, being self-motivated and someone who enjoys achieving results individually and as part of a team.  
• Be highly organised and have efficient administrative skills, including high-level technical and accurate data entry skills.  
• Proven experience in the effective development and implementation of quality, risk compliance and business-related procedures  
• Proven skills in research and policy analysis  
• Ability to analyse data from various sources to develop and maintain currency of appropriate quality and risk management procedures.  
• Experience in the Aged Care Industry and understanding of the Aged Care Standards, NDIS & Human Services framework.  

• In-depth knowledge of major sector funder requirements, including (NDIS, QCSS, CHSP, Home Care Packages and PHN, Providers)  
• Experience in maintaining Aged Care, NDIS accreditation.  
• Advanced Microsoft Excel skills and proven experience with business IT systems, including Microsoft Office 365, and electronic forms software  

 Personal Attributes required:  

• Excellent decision-making capabilities  
• High Emotional Intelligence  
• Strong drive & passion for Aged Care sector  
• CALD experience highly desirable  
• Happy to work autonomously & collaboratively  
• Solid interpersonal skills  
• Strong attention to detail  
• Excellent communication & relationships management skills 

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 

• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

 Submit your application quoting reference number MCQCMR to apply@windsor-group.com.au. For more information please contact Mike Conroy on 07 3211 0001. Your application will be acknowledged by email within one business day.

View the live job advertisement and apply here