Are you ready to lead with understanding and good judgement to help people with complex support needs find a home that is right for them and receive the care they need to live their best lives?
- You are a high achiever with a strong client service orientation
- You enjoy working in a high-powered team of highly skilled people
- You understand that safety and quality come first
- You understand the NDIS, have strong business acumen, and operational experience
- You hold a Nursing or Occupational Therapy qualification and have experience liaising with hospital and health care clinicians
- Sunshine Coast location. Attractive remuneration package. Future career opportunities
This medium-sized non-profit organisation follows a growth and diversity strategy and includes several business units that work together offering specialised care services. Through support services in the community for people seeking to live independently or increase their community engagement, they provide accommodation, clinical services, support workers and access to allied health practitioners. The company has a strong business development outreach arm.
As Clinical Intake Manager you’ll be leading first contact with new clients as well as following through to shape service delivery that meets their specific needs and preferences.
Reporting directly to the Manager, the Clinical Intake Manager is a new, mission-critical position that responds promptly to new client enquiries. Many clients have complex needs or are long stay hospital patients who face blockages with transitioning into the community. There are many reasons that people with complex needs or challenging behaviours, and serious health conditions get stuck in inappropriate care. Many people have experienced multiple placement breakdowns! This organisation aims to transition them into bespoke community living situations that reflect their choices and simplify the process for people and their families. The end result is a happier, healthier client who receives the services they need.
The Clinical Intake Manager works with families, NDIS navigators, Support Coordinators, hospital and health services, aged care providers, and other referrers. The role involves assessing the client’s clinical needs, coordinating care with multiple stakeholders, and ensuring all transitions follow NDIS guidelines and best practices.
The Clinical Intake Manager contributes to strategic planning by analysing service demand, identifying blockages that people experience, streamlining the intake process, and develop innovative solutions to meet unique needs.
This role requires leadership, clinical expertise, safety and quality practices, and strong communication skills.
This is a dynamic role involving:
- Collaboration through liaising with families, clients, hospital discharge planners, aged care providers, NDIS, and disability services
- Clinical decision-making by conducting assessments, developing transition plans, supporting complex care coordination, and training support teams.
- Compliance and adherence to NDIS standards and compliance requirements.
- Stakeholder engagement by building trusting relationships, conducting meetings, advocating for clients, and collaborating with teams.
- Strategic thinking to analyse trends, improve intake efficiency, and align initiatives with strategic goals.
- Problem-solving by addressing barriers to transitions, adapt to changes, and apply innovative care strategies.
- Preparing reports, participating in audits, and identifying staff training opportunities.
What we’re looking for:
- Nursing or Occupational Therapy Qualification with current AHPRA membership.
- Postgraduate Qualifications (desirable): Case management, disability care, or community health.
- Experience: Extensive in assessing and coordinating complex client transitions into SIL settings.
- Referral Pathways: Ability to establish and maintain strong connections with key stakeholders.
- Care Plans: Expertise in coordinating individualised plans aligned with NDIS support categories and client needs.
- Clinical Assessments: Demonstrated ability to conduct comprehensive assessments and develop tailored transition plans.
- Support Needs: Strong understanding of high-intensity support, behaviours of concern, and chronic health management.
- Client Outcomes: Proven experience in balancing clinical considerations with lifestyle goals in community settings.
- NDIS Knowledge: In-depth understanding of NDIS legislation, quality standards, and hospital discharge protocols.
- Compliance: Proven ability to develop and oversee compliance and quality assurance measures.
- Risk Management: Experience in risk management, documentation accuracy, and regulatory adherence.
- Communication Skills: Strong skills to engage with Support Coordinators, hospital teams, aged care providers, clients, families, and allied health professionals.
- Case Conferences: Ability to conduct assessments and care planning discussions with multiple stakeholders.
- Advocacy: Capacity to advocate for client needs and collaborate with multi-disciplinary teams.
- Strategic Opportunities: Ability to identify and implement opportunities to enhance transitions and service accessibility.
- Organisational Skills: Strong skills to manage client intake, coordinate hospital liaisons, and improve efficiencies.
- Service Analysis: Capacity to analyse demand, identify gaps, and drive process improvements.
- Critical Thinking: Skills to assess and resolve barriers to discharges and transitions.
- Adaptability: Ability to navigate complex care needs and coordinate solutions.
- Passion: Commitment to improving client outcomes through innovative care strategies.
Mandatory Requirements
- Australian Health Practitioner Regulation Authority (AHPRA) Registration
- Disability Worker Screening Check
- Working with Children Check
- Queensland Driver’s Licence
- Right to work in Australia
- Covid vaccination status preferred
To be considered for this role, please forward your cover letter and your resume in Word format quoting reference number KJCIMS to apply@windsor-group.com.au or contact Kaye Jeffers on 07 3211 0001.
Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group provides expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors.
