Payroll and Human Resource Officer – ADA Australia

Aged & Disability Advocacy Australia (ADA Australia) has been providing services to older people and people with disabilities throughout Queensland for the past 30 years. With a mission to provide quality advocacy services to older people and people with disabilities, they seek to empower this important segment of the community through information, education, and support. As the Queensland representative for the Old Person’s Advocacy Network (OPAN), ADA Australia is funded by the Australian Government’s National Aged Care Advocacy Program (NACAP).  

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Following on from the Royal Commission into Aged Care Quality and Safety and the awarding of government funded tenders to ADA Australia, the need for advocacy services and care finder services to support older people and people with disabilities has grown exponentially. With a spotlight on the sector, ADA Australia has seen substantial growth in the Queensland market and with it the drive to increase program deliveries. With a recent promotion within the organization the role of Payroll and Human Resource Officer has become available. 

The purpose of the role of the Payroll & Human Resource Officer with ADA Australia is to be responsible for the end-to-end payroll process ensuring smooth operations and compliance with relevant laws and regulations. The end-to-end process comprises accurately processing payroll, addressing employee enquiries regarding payroll and HR matters, maintaining employee records, and assisting with HR-related tasks such as recruitment, onboarding, and employee relations.

With 3+ years’ experience in a similar role, this position holds in depth experience and understanding of the human services environment in relation to payroll and the payroll function. You can communicate on multiple levels and can interpret and apply legislation across a range of awards.

Exceptional stakeholder management skills with a warm friendly demeanour you understand the importance of listening and bring an inquisitive investigative mindset to the position.

This Payroll/HR Officer: 

• Management of end-to-end fortnightly payroll and salary packaging processing including report generation.  

•  Manage and support all associated payroll activities including superannuation, PAYG payments and Portable Long Service Leave reconciliation and payment.  

• Respond to enquiries from employees regarding payroll entitlements and other HR matters.  

• Generate a broad range of employment documentation including employment contracts, statements of service and change of employment letters.  

• Maintain all payroll and employee records, files, registers and databases, as well as HR forms and templates.  

• Provide back-up support to end-to-end recruitment including advertising, screening applications, scheduling interviews, conducting reference checks and processing employment compliance checks.  

• Assist with the coordination of induction and on-boarding of new employees.  

• Develop and maintain working knowledge of human resource management delegations, legislation, policies and practices to provide advice and guidance to management and staff.  

• Contribute to the development, implementation and review of practices and procedures to meet the strategic direction of ADA Australia’s key objectives.  

• Assist the Team Leader Business Support Services with research into, and analysis of a range of human resource and payroll issues and produce appropriate written reports and recommendations.  

• Assist with the facilitation of information sessions and training.  

• Assist with regular audits of staff mandatory licences, such as Working with Children Clearance (Blue Card), NDIS Worker Screening Clearance, and National Criminal History Certification.  

• Contribute to supporting and monitoring the wellbeing of staff to ensure the organisation provides a safe and healthy workplace while ensuring compliance, and minimising and managing risks.  

• Undertake projects, research-based activities, and review of policy, procedure and business processes that contribute to business improvement, system enhancements and the achievement of operational and corporate objectives.  

• Any other duties as directed by the Team Leader, Business Support Services and/or Manager, Business Support Services.

Position description

1. Tertiary qualification in human resources, business, management or similar, and/or a minimum of three years’ experience in a similar role.  
2. Demonstrated knowledge of relevant legislation (Modern Awards, National Employment Standards, Fair Work) and HR best practices.  
3. Proven planning and organisational skills and high a level of attention to detail.  
4. Demonstrated experience in using contemporary HRM/Payroll systems (preferably Employment Hero) and Microsoft applications.  
5. Sound oral, written communication and interpersonal skills to provide advice and establish and maintain professional and collaborative relationships with people at all levels.  
6. Proven ability to contribute to team success while also working independently, demonstrating initiative and sound judgment in proposing solutions to challenges.  
7. Ability to research and undertake investigations and projects, analyse and summarise information and prepare reports with recommendations on a range of workforce issues.  
8. Demonstrated sound professional ethics of confidentiality, sensitivity and tact. 

1. Understanding of the human resource management environment in which not-for-profit organisations operate.  
2. Experience using Employment Hero 

The Payroll/HR Officer reports to the Team Leader, Business Support Services and works closely with all ADA Australia staff. 

Reports to: Team Leader, Business Support Services  

Direct reports: nil. 

ADA has a very strong & supportive culture based on what is described as ‘family values.’ There is long tenure with many staff and the recent engagement survey resulted in approx. 97% highly rated. Teamwork and positivity amongst staff are clearly evident in this diverse, supportive & appreciative organisation. A common response from staff noted the feeling of being valued by the organisation. This is particularly strong. 

When submitting your application, ensure your application includes: 

• An up-to-date resume (in Word format) 

• A covering letter (in Word format) outlining your interest and expertise relevant to the role 

Submit your application quoting reference number MCPHRO to apply@windsor-group.com.au. For more information please contact Mike Conroy on 07 3211 0001. Your application will be acknowledged by email within one business day. 

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